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THE CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT Service Par Excellence
Official CBT Testing Suite • September Diet (Q3 2026)

Professional Certification Examination Portal

Welcome to the Computer Based Testing system of the Chartered Institute of Customer Relationship Management (CICRM). Candidates are assessed across 100 rigorous objective questions evaluating core competencies in Customer Service, CRM, Communication, AI in CRM, and Consultative Selling.

Status: Examination Portal is Open
📅 Active Examination Diet • Q3 2026

September Diet (Q3 2026)

Opening Date: 19 Sep 2026, 12:00 AM
Closing Date: 21 Sep 2026, 11:59 PM
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Candidate Examination Entrance

Register as a new examinee or enter with an existing PIN

CBT Room
Your immediate score statement and result notification slip will be dispatched here.
If you have already started or are retaking, enter your PIN to resume or re-attempt.

Result Verification & Retake

Instant credential check for candidates & employers

Official

Verify candidate status, view official score statements, access result notification slips, or begin an eligible retake session.

Examination Rules & Instructions

  • Question Count: 100 Multiple-Choice Objective questions across 9 professional modules.
  • Time Allowed: 120 Minutes. An automatic countdown timer will submit when time expires.
  • Pass Mark: 50% required to attain certification pass status.
  • Available Attempts: 2 attempt(s) configured per candidate.
  • Immediate Result: Your detailed scorecard and statement of result notification is computed instantaneously upon submission.
  • Autosave: Every question answered is saved locally and synced to the secure server in real-time.
✦ Celebrating Academic & Professional Eminence ✦

CICRM Convocation & Membership Induction Honours

Candidates who successfully pass the Professional Certification Examination are conferred with distinguished chartered memberships (ACICRM, MCICRM, FCICRM) in prestigious convocation ceremonies.

Fellowship Certificate Presentation
Highest Distinction

Council Fellowship Conferment

The Chairman of Council and Institute Leadership presenting the prestigious Fellow Membership Certificate (FCICRM) to an inductee during the annual convocation.

Certified Inductees in Ceremonial Regalia
Convocation Ceremony

Certified Inductees in Academic Regalia

Successful certification examinees in royal purple academic robes and doctoral caps celebrating their induction into the Institute at the national induction venue.

Associate Membership Certificate
Associate Chartered Member

Associate Credential Presentation

A certified candidate displaying her official Chartered Institute of Customer Relationship Management Associate Certificate (ACICRM) following CBT success.

CICRM Curriculum & Tested Modules

9 Core Domains
Module 1: Customer Service
Principles, service par excellence, consumer habits.
Module 2: Communication Skills
D.A.T.E. framework, questioning, service desks.
Module 3: CRM Fundamentals
Operational, Analytical, Strategic, 4 Cs of Data.
Module 4: AI in CRM
Predictive intelligence, Einstein, Zia, data hygiene.
Module 5: Customer Experience
CX metrics, CSAT, complaint management, mystery shop.
Module 6: Sales Fundamentals
Golden Rule of selling, AIDAS, consultative selling.
Module 7: Customer Acquisition
7-stage cycle, SPIN questioning, overcoming FUD.
Module 8: Relationship Marketing
Loyalty engineering, customer retention tactics.
Zoho CRM Practical
Leads, Accounts, Deals pipeline, list views, hygiene.